FAQs

What payment options are available?
All card payments, including Visa, Master, Amex. As well as AfterPay and Paypal. EFT bank transfer is available on Invoices you receive directly from us.

Do I get tracking number for my order?
All orders are sent by Australia Post satchel and have a tracking numbers unless for special cases we need to organise a different shipping method.

How long does it take to receive your order?
Our off shelf products can be sent out straight away after your order confirmation and depending on your location you should receive your parcel within few days.

Our custom made products, like dog collars and check plates take time to make and they are not off shelf mass production. There is a timeframe for each product in it's description. Give us a call if you need it by a specific date.

Do you accept returns?
For custom made orders as they have been specifically made for you, we can not accept return or refunds. For any other product give us a call to discuss further and arrange returns if necessary.